Q: Can I modify or cancel my order?
A: If you want to cancel or modify the paid order, please contact us as soon as possible. Except for special reasons such as out of stock, network transmission failure, etc., most orders will be processed in time. For unshipped orders, we can help modify the order's recipient information or cancel the order. We cannot modify or cancel orders that have already been shipped. Personalized product orders, once submitted, cannot be cancelled.
Q: How can I pay for my order?
A: Users can pay for the goods in the order and the related shipping charges through Paypal, aliexpress and dhgate, etc. (only for orders with screen products). Pay same money at aliexpress and dhgate at price, see terms of sale for more information.
Q: I forgot my login password.
A: Please follow the steps in [Click here to reset your password] under the "Login" button in the "Customer" section of the <Login> page.
Q: How much is the shipping cost?
A: Standard logistics shipping is free and arrives 15-60 days after shipment. SF Express arrives in 15-45 days.
FedEx charges $20-40 each and delivery will arrive within 4-20 days.
Q: How long does it take from placing an order to receiving the goods?
A: It depends on the stock status and production status of the product. Most products ship within 1-3 business days of placing an order. We have two shipping channels to choose from, free shipping takes 15-60 days to arrive. Paid ups usps dhl FedEx will take 4-20 days to arrive.
Q: What if the goods I receive are defective?
A: If the delivered product is different from your order or defective, we will replace it. return the goods
Please email to cosysunnymall@gmail.com or whatsapp+8613316221827 before, we will bear the return shipping cost.